Sonia delivered the Drama Free Triangle Workshop on January 12, 2018 to Patient Experience, Quality Improvement and Patient- and Family- Centred Care teams at North York General Hospital
My top takeaways from Sonia’s Drama Free Triangle Workshop is becoming more self aware you can create an empowering environment for your staff and for your colleagues. Sonia’s facilitation and delivery is easy to understand, appropriate length of time, and useful/practical information. What’s shifted since the workshop is I’ve gained a new perspective, increased self-awareness, ‘toolbox’ to empower team members. Sonia is fun, effective, and delivery/results driven.
– Jennifer Quaglietta, Director, Patient Experience, Quality and Patient- and Family-Centred Care, North York General Hospital
Sonia facilitated The Drama Free Triangle to North York General Hospital Clinical Team Managers Retreat on October 25, 2017
“I learned coping strategies to deal with dramatic individuals. Sonia’s facilitation and delivery gave a relaxed environment and she is knowledgeable in her presentation; aware of her audience and knows how to navigate her presentation. What shifted for me since the workshop was I learned new tools /skill set when dealing with difficult individuals, being self aware of approaching direct reports, better understanding / insight on different personalities. I would recommend Sonia to my colleagues for future trainings.”
-Marcela Tutay, Clinical Team Manager at North York General Hospital
Sonia delivered Employers Want Leadership Workshop to the University of Waterloo School of Accounting and Finance 450 first year students, September 30, 2017
“My top takeaways from Sonia’s workshop on Employers Want Leadership are how different approaches to leadership can help you make connections, how there can be many different leadership roles and varies person to person, and turning personal experiences into lessons that can help you take the next step in a career pathway. Sonia’s strengths as a facilitator are her ability to connect with students and expand on their experiences and turn that into a conversation/ point of interest. Personal connection and ability to mingle with class. Since the workshop, I am more self aware of what skills and qualities I possess, as well as have the confidence to talk about them in a way that does not come off as bragging yet makes an impact on the opposite person. I’ve also learned that one can take on a leadership role in many ways, just needs to identify them at the right time and take action. We had great communication and rapport right from the very beginning, friendly, good teamwork, encouraging attitude.”
-Maha Rizvi, University of Waterloo School of Accounting and Finance – Course Administration Associate
“Sonia is very approachable and easy to partner with. She listens to what you are looking to develop and really works with you to build that. She is responsive and goes out of her way to assure you that things are on the right track. She is honest and transparent. Sonia developed and facilitated our first New Grad workshop and ensured our program workshops were off to a great start. She checked in frequently, asked for feedback, and ensured we were on the right track to develop a course that met the objectives of what we were trying to achieve. Our New Grads took away a lot of valuable tips and tricks that they are still using. Sonia really made the session fun and engaging for our New Grads. She incorporated some games and activities that they really enjoyed. She was also very real and helped explain why learning certain things were important/relevant to know. Overall, it was a pleasure partnering with Sonia and looking forward to utilizing her services again in the near future.”
-Nabila Kanji, Program Manager for New Graduates at CGI
– Nicole Gillespie, Program & Operations Manager at Future Possibilities for Kids
“I’ve known Sonia for a VERY long time and we’ve been good friends since the day we met. Sonia really helped me take a look at my career in a new way and because of that, I took a leap of faith and went back to school full-time to pursue my passion in social work. I needed to have a difficult conversation at work to express my new career path and at first I was afraid to do it because that meant changes. Sonia coached me through this conversation and gave me the confidence I needed to show up as a confident leader in that moment at work. Needless to say, that conversation went really well and I am looking at other opportunities within my company that gives me the flexibility to focus on school and work at the same time. I highly recommend Sonia to help and coach others who are like me feeling stuck and don’t know what to do next.”
– Jennifer Ragas, Manager
“Sonia is a consummate professional who models what success would look like. Her work ethic is consistent. Sonia was in my design class at George Brown College and since then we’ve kept in touch. She brings confidence to the table and asks the right questions to get the answers she needs to get to know what challenges her clients and really support them accordingly. Sonia’s training design and delivery skills, combined with her own experiences, makes her deliverables unique and effective. She delivers fun and results-focused leadership and communications programs. I highly recommend Sonia for her ability to get to the root of the problem and offer valuable training solutions.”
– Dr. Robin Yap, LLB, MSc, DM, Professor, George Brown College
“Sonia was the epitome of grace under pressure. She was consistently a cheery presence, source of encouragement and a ‘go-to’ resource for learning and solutions. As a facilitator, Sonia imparted her knowledge and reasoning clearly and competently, utilizing humour and methods of teaching that accommodated various learning styles. Her calm demeanor drew people in, made the tasks appear less daunting and put people at ease. She created an environment that was engaging and safe for new and sometimes complex learning, and this assuredly assisted in the retention of volunteers throughout the Games. Sonia made clear expectations, goals and timelines, and provided the means and training necessary to successfully fulfil the volunteer role. I am grateful for the leadership of Sonia Grossi who immeasurably contributed to this remarkable and extraordinary experience at Toronto’s 2015 Pan Am/ Parapan Am Games.”
– Judith Duguid, MSW, RSW, Life & Wellness Coach: Volunteer at TORONTO2015 Pan Am/Parapan Am Games.
“Sonia has a learning mindset that enables her to continue to grow and learn from every situation – this is a true asset as an instructional designer. As far as instructional design, Sonia goes above and beyond to provide learning solutions on time and with quality. She contributed to our project by proactively meeting with the SME stakeholders which resulted in a better understanding of the content for the team and a better project overall. Sonia is great to work with and goes above and beyond to provide learning solutions on time and with quality.”
-Danielle Wallace, Learning Director & Senior Instructional Designer: Beyond the Sky: Custom Learning Solutions
“Sonia’s knowledge of coaching was easily translated into a group environment where she was able to create a safe place for people to speak about their organizational needs. She appeared friendly and appeared to quickly engage the group. She exuded great enthusiasm and easily answered our questions regarding experience and understanding our needs. Able to quickly engage the participants. Very approachable and curious as demonstrated by the deeper dive questions asked. She scribed all of the input well which made the post-workshop transcription phase a lot easier. She worked well with the rest of the team and provided insights in to improving the process.”
– Michael Goldman: President at Facilitation First Inc.
“When it came to working with Sonia I felt she was very calm, collective and organised. Sonia would make it a priority to establish clear goals & objectives of the project and that there was buy-in from the rest of the team on how best to proceed, allowing us to successfully attain our objectives. Sonia is excellent at ensuring the presentation follows the program outline, making sure that dialogue and discussions are relevant and stay within the realm of the subject and objectives of the session. Sonia was able to keep the audience engaged by ensuring content was simple and presented in a manner that was enjoyable but also informative. (ie. building in interactive components that allowed the audience to be more involved, videos that explained the content better than speaking about the content etc..) Sonia was able to create very effective materials and presentations within prescribed timelines. She was able to do so with little instructions/guidance and with minimal revisions of the content required. Sonia’s efforts allowed us to meet our objectives of the project, allowing the team to benefit from the goal of recruiting, training and retaining 300+ volunteers that were required to execute and deliver our role in the Pan/Parapan Am Games. Thanks so much Sonia!
– Stacy Halonen, Director of Accreditation: TO2015 Pan Am/Parapan Am Games
Sonia is entrepreneurial, emotionally intelligent, and a skilled versatile trainer. I think the combination of these 3 strengths makes Sonia’s unique in her field of Learning and Development. Sonia is a problem solver and an out of the box thinker. She will think of new and innovative ways to complete a project effectively and efficiently, and she will be able to sell her idea through being aware of her audience. Sonia versatility in training means that her training can adapt to the way people learn. Everyone learns differently and Sonia understands and is able to cater to that need, making her a successful trainer. Confident, skilled, resilient, dedicated, and driven are qualities that Sonia posses that make me want to work with Sonia. During our time working at Toronto 2015 Pan Am Parapan Am Games, Sonia has showcased her skills in training adults and managing volunteers. She was able to manage 200+ volunteers on top of the other deliverables and duties. Sonia was able to complete the tasks of a 3 person job, and she delivered with excellence. Without Sonia’s drive, passion, and dedication the UDAC Accreditation team wouldn’t have run as smoothly as it did. I think that Sonia is able to capture and engage the audience. Sonia knows how to break down the curriculum of learning so her audience is able to absorb and understand in a reasonable pace. She is also able to adjust and look at learning from a learners perspective and facilitate and transfer knowledge in a different angle. My team’s deliverables were dependent on the performance of Sonia’s volunteers. Without a smooth, professional, and efficient accreditation team, our guests would not be able to receive their uniform package, thus preventing them from participating in the games and ultimately effecting the operations of the game.
–Vanessa Bano, HR Associate and Process Specialist at TO2015 Pan Am/Parapan Am Games