“I learned coping strategies to deal with dramatic individuals.  Sonia’s facilitation and delivery gave a relaxed environment and she is knowledgeable in her presentation; aware of her audience and knows how to navigate her presentation. What shifted for me since the workshop was I learned new tools /skill set when dealing with difficult individuals, being self-aware of approaching direct reports, better understanding/insight on different personalities. I would recommend Sonia to my colleagues for future training.”