“Sonia was the epitome of grace under pressure. She was consistently a cheery presence, source of encouragement and a ‘go-to’ resource for learning and solutions. As a facilitator, Sonia imparted her knowledge and reasoning clearly and competently, utilizing humour and methods of teaching that accommodated various learning styles.  Her calm demeanor drew people in, made the tasks appear less daunting and put people at ease. She created an environment that was engaging and safe for new and sometimes complex learning, and this assuredly assisted in the retention of volunteers throughout the Games. Sonia made clear expectations, goals and timelines, and provided the means and training necessary to successfully fulfil the volunteer role.  I am grateful for the leadership of Sonia Grossi who immeasurable contributed to this remarkable and extraordinary experience at Toronto’s 2015 Pan Am/ Parapan Am Games.”